Refund Policy :

• We are unable to offer refunds , returns , or exchanges . All sales are final .
• Please carefully review your order before submitting it to ensure that all items or quantities are correct!
• Shanae Stems reserves the right to refuse all returns , reshipments , and refunds at our discretion.

Please note that our Refund Policy applies to all items , including international orders . We are not responsible for any customs fees , taxes , or clearance charges that may be imposed by the destination country.

Damage And Issues : 

Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item , so that we can evaluate the issue and make it right. Please provide us with your order number and multiple photos of the damaged product(s) .

If you have any questions or concerns about our refund policy, please contact us and we will happily assist you!